Wednesday, December 9, 2009
Love the new Facebook Privacy Settings
Here's the splash page Privacy Announcement
and the cool new options you can use for each post to decide who you want to include or exclude.
The "Specific People" options lets you chose frienda individually or from your predefined Friend Lists.
So for a small business, you could do social posts just like you send targeted email. Don't think you can do that yet for a large business do to restrictions on Friend List sizes.
Wednesday, December 2, 2009
Black Friday 2009 vs. 2008
(Warning : Black Friday 2009 and 2008 link is a 38 MB PowerPoint File of 200 Screenshots)
No time to do some of the analysis from last year. See these other posts:
What Did They Do Last Year? 2008 Holiday SwipeFile
Cyber Monday Best Practices - 2008 vs. 2007
Cyber Monday & Black Friday Roundup
Thursday, October 8, 2009
OMMA Email Awards
These OMMA award are just a few of the nearly 30 awards we've pulled in the last three years for creative excellence.
Go Team!
Sunday, September 20, 2009
Southwest - Text to Signup for Email
Saturday, September 12, 2009
What Did They Do Last Year? 2008 Holiday SwipeFile
The information is posted at SwipeFile.info . I'm actively experimenting with different ways to collect and display information and I'm interested in your thoughts on what is useful in these archives.
The archives currently posted are:
Accessories and Shoes - Coach, eBags, FOSSIL, Nine West, Zappos
Apparel - Abercrombie & Fitch, Banana Republic, Gap, J. Crew, LL Bean, Old Navy, Urban Outfitters, Victoria's Secret.
Department Stores - JCPenney, Macys, Nordstrom, Sears, Target, and Walmart.
If you like what you see, or have trouble understanding how to use - just comment below, and I'll address the best I can.
Wednesday, September 9, 2009
Macys Uses Display Ads to Advertise Facebook Fan Page
Wednesday, August 19, 2009
Welcome Message Gallery
This post is a companion post to my ClickZ article on Welcome Messages.
I’ve collected a sample of 30 different companies. The top 20 Internet Retailers plus another 10 top internet apparel retailers. For each I collected:
- Email signup pages
- Welcome messages
o Images on
o Images off
o iPhone message
o iphone inbox
You can view the full gallery here.
You can view the different categories by clicking on the tags on the left of your screen. The most general tags are
- Email-Signup. Home page plus other email signup pages.
- Welcome-Email. Welcome email as displayed in gmail.
- Welcome-Email-iPhone. Welcome email as displayed on iPhone.
- Welcome-Inbox-iPhone. Welcome email preview as displayed in iPhone preview within inbox.
You can also search for company name or any other text you’d like to find. The text in the image screen shots are searchable.
A few observations beyond my ClickZ article:
American Eagle & J.C. Penney still use plain text messages.
Abercrombie and J. Crew still use the “One Big Image” version of an email.
Click the “800 Number” tag to see the few who use phone numbers in their emails. This works great for mobile.
-Zappos and L.L. Bean have clickable links to phone numbers.
-Circuit City, HP, and Office Max have 800 numbers but as images, so they do nothing to help out the most obvious need for an 800 number – the mobile customer.
Nordstrom and Wal-Mart have trouble using text nav bar in the mobile client.
Thursday, July 30, 2009
Better Pre-Headers - Follow Victoria's Secret
So how do they do a preheader? The first sentence in the inbox preheader is SELLING.
I can't stand the "problems viewing" pre-headers that dominate the marketplace today (like the one below from Costco).
Once you open the message on the iPhone, that pre-header is a clickable link. And that link takes you to a landing page that while not optimized for mobile, is actually pretty good.
Here's the landing page for the preheader link.
Now check the Costco message.
The landing page for the main offer, is a landing page optimized by internal search.
If you view on a mobile, you really should have bigger images. And also, think about formating so that you take the up the full screen and not waste space on the right, like the Costco landing page below.
Friday, July 24, 2009
Share with Twitter Facebook and Email
Thursday, July 2, 2009
MySpace directing to Facebook & Twitter to promote Bruno
http://www.meinspace.com/bruno
Appearance on the Tonight Show was hilarious, and definitely post-Leno era.
Monday, June 22, 2009
Facebook for the Internet Retailer
To-Do List for Facebook and E-Mail Integration
Recently, Facebook began to give individuals the ability to replace their regular Facebook URLs, which show a user number instead of a name, with a "vanity" URL of their choosing. (For example, I changed my URL on Facebook to http://www.facebook.com/ed.henrich .)
Few of the Internet's leading retailers have taken advantage this opportunity. In this post, I'll cover a quick survey of the top 20 Internet retailers Facebook presence and websites.
Of the top 20, I found that 17 had a presence on Facebook, but only 8 have adopted the new vanity URLs that make it easier for customers to find these pages.
Most of these "microsites" are still small. Only Apple and Victoria's Secret have attracted over one million fans.
Home Page | Vanity URL | Facebook Landing Page | # of Fans |
Amazon |
| Wall | 58 |
Staples | www.facebook.com/Staples | Application | 7,943 |
Dell | www.facebook.com/Dell | Wall | 31,587 |
OfficeDepot |
| Wall | 96 |
Apple |
| Wall | 1,361,913 |
OfficeMax |
|
|
|
Sears | www.facebook.com/Sears | Boxes | 24,643 |
CDW |
| Wall | 554 |
Newegg |
| Wall | 2,056 |
BestBuy | www.facebook.com/BestBuy | Wall | 20,163 |
QVC |
| Wall | 15,596 |
SonyStyle |
|
|
|
Walmart |
| Wall | 677 |
Costco |
| Wall | 52,480 |
JCPenney | www.facebook.com/JCPenney | Application | 11,940 |
HPshopping.com |
|
|
|
CircuitCity |
| Wall | 4,559 |
Netflix | www.facebook.com/Netflix | Boxes | 36,765 |
Victoria's Secret | www.facebook.com/VictoriasSecret | Application | 1,428,143 |
Target | www.facebook.com/Target | Wall | 451,528 |
If you'd like to compare the Facebook pages to the Home Pages of the top internet retailers check out these two albums.
Facebook Fan Pages - Top Internet Retailers
Home Pages - Top Internet Retailers
Email Signups on Facebook
The top ad on the Sears Facebook landing page says “Become a fan today. Click here to get your free $10 Sears coupon now.” Clicking on this add leads you to another page where they collect email address.
{Click on any screen shot or slide show to enlarge.}
Lenovo has email address integrated into their Facebook landing page.
Here's a demo for how to create an Opt-In form for Facebook.
Links to Facebook Pages on Home Pages
Of the 20 sites I checked, only two had links to their Facebook pages on their website home page.
- J.C. Penny in top nav
- Circuit City bottom right
Circuit City also uses their email to send consumers to their Facebook page.
SWYN - Share With Your Network
Within the top 20, only J. C. Penney and HP asked consumers to share the email with their network. (J. C. Penney coded directly, HP used 3rd party Share This), which allows the company to reach out to all of the customer’s Facebook “friends”. This reaches a much larger group than the usual “share with a friend” button.
Thank you Chad White and the Retail Email blog for sharing several emails.
J. C. Penney
HP
I've included several additional examples in this Picasa album.
Thursday, May 7, 2009
Barack Obama knows the value of a Quick Signup - Do You?
Follow our President's lead. Put a prominent quick sign up at the top right of your website home page.
Don't be lame. Links to forms are so last year & last President.
Barack Obama's Home Page
Click Image to View Full Screen
George Bush's Home Page
Click Image to View Full Screen
George Bush's Subscription Page
Click Image to View Full Screen
Some Like Macy's Don't Collect Email on Home Page
Click Image to View Full Screen
Wal-Mart Does a Quick Signup, but on Footer
Click Image to View Full Screen
Tuesday, March 10, 2009
Circuit City RIP
Here's a look back at their website for the last year and a half (starting January 2008).
View the slide show or click to go to Picasa album which will provide more viewing options.
Monday, March 9, 2009
Guidelines for Presentations
We give lots of presentations. Most of them aren’t good, mine included, so I’ve developed this guideline to inspire us all to do better, and to organize some of the basic tips on creating great presentations.
Inspiration
If you want inspiration, one of the best public libraries of great talks is TED.com . Most of this has nothing to do with email marketing, but is an awesome source of great thinking by persuasive speakers. There is a lot we all can learn by watching the greats.
Persuasion
The number one goal of your presentation should be to persuade your audience to do something. If you don’t expect them to DO SOMETHING and CHANGE after you speak to them, then don’t waste your time or theirs. Every business presentation is about persuasion.
If you believe in your idea, sell it. If you don’t, stay home.
Guy Kawasaki gives great, persuasive presentations. As a former Apple evangelist, you’d expect that. He had to compete with Steve Jobs. His 10/20/30 Rule for PowerPoint is a classic. If you are looking to improve your presentations do two things.
- Focus on persuasion. Ask, “What do I want your audience to do?” Then focus only on facts that support them making that decision.
- Read Guy’s blog linked below, and follow his advice for keeping in short, and clear.
10/20/30 Rule of PowerPoint – Guy Kawasaki
- 10 slides
- 20 minutes
- 30 point or larger font
You think 20 minutes isn’t enough to get your story across? Watch the hundreds of AMAZING stories told in 20 minutes or less at TED.com, and you’ll know it can be done. After listening for 20 minutes to any of these speakers you’ll know MUCH more, and likely be persuaded to adopt their point of view.
Focus on problem first, then our solution. A typical slide order might be
- The Problem
- Your solution
- … Evidence necessary to persuade them that your solution is the best solution
- Projections and milestones
- Status and timeline
- Summary and call to action
Another great read is Seth Godin’s blog post Really Bad PowerPoint or in his ten-page ebook. Seth’s tips:
Four Components to a Great Presentation
1. Make yourself cue cards. Don’t put them on the screen. Put them in your hand. This simple device will keep you from putting words on slides just so you can read them.
2. Make slides that reinforce your words, not repeat them. Create slides that demonstrate, with emotional proof, that what you’re saying is true not just accurate.
3. Create a written document as a leave-behind. Put in as many footnotes or details as you like. Then, when you start your presentation, tell the audience that you’re going to give them all the details of your presentation after it’s over, and they don’t have to write down everything you say. Remember, the presentation is to make an emotional sale. The document is the proof that helps the intellectuals in your audience accept the idea that you’ve sold them on emotionally.
4. Create a feedback cycle. If your presentation is for a project approval, hand people a project approval form and get them to approve it, so there’s no ambiguity at all about what you’ve all agreed to.
The reason you give a presentation is to make a sale. So make it. Don’t leave without a “yes,” or at the very least, a commitment to a date or to future deliverables.
What makes for a great presentation?
“The home run is easy to describe: You put up a slide. It triggers an emotional reaction in the audience. They sit up and want to know what you’re going to say that fits in with that image. Then, if you do it right, every time they think of what you said, they’ll see the image (and vice versa).” – Seth Godin
What Can Your PowerPoint Presentation Learn from TV Commercials?
Think about it. TV commercials tell as story and sell you in 30 seconds. That’s talent! This MarketingProfs article is a great summary about how to use TV ad techniques to make your presentation better. The steps, in brief:
1: Kaboom Them Into Waking Up!
2: Always Tell A Story
3: Use Suspense, Not Mystery
4: Don't Bore Them with Your Solutions. Bring Up the Problem!
5: Reduce Risk
6: Let Your Audience Know They're Not
7: Close the #@$%*&^
8: Bring on a Quirky Finale!
The book, Say It With Presentations by McKinsey’s Gene Zelazny is a classic and a quick read. I can’t do it justice in a brief summary, but here’s my best shot, with a little editorial.
Design the Presentation
Why are you giving this presentation?
Answer this question seriously before you even start to create the presentation.
Whom do you want to convince?
Designing a presentation without an audience in mind is like writing a love letter and addressing it To Whom It May Concern. - Ken Haemer, AT&T
There is no such thing as a dumb audience. If they don’t understand, it’s because you can’t communicate. – Henry Golub, American Express
It’s not what you say that counts, it’s what they hear. – Red Auerbach,
How much time do you have for the presentation?
Determine your message?
This is the part that should be like a TV commercial. If you can’t come up with what you would say if you only had 30 seconds, then don’t bother wasting an hour of someone’s time. You need to get the message right before you create the story.
Craft the storyline.
Write the introduction.
- Purpose
- Importance
- Preview
Plan the ending.
- Summarize major points.
- Spell out the recommendation
- Present your action plan
- Ask for agreement and commitment
- Close off with “next steps”
Build a storyboard
Deliver the Presentation
You are the star! Not your presentation. If that makes you uncomfortable, stay home and send a written report. The presentation used to be known as a “visual aide”. That’s what it is, just an aide. You are the star.
The three things that matter in your delivery:
· Confidence
· Conviction
· Enthusiasm
Great delivery takes practice. Practice makes perfect.
REHEARSE!
Churhill rehearsed, Kennedy rehearsed, Martin Luther King rehearsed,
Don’t kid yourself. No matter how great an orator is, they rehearse. You’re kidding yourself if you think you can even be GOOD if you don’t rehearse.
Thursday, March 5, 2009
ClickZ Column - Segmentation: Yes, You Can!
In the column, I address some of the barriers I've heard, and how marketers I've worked with have overcome and achieved great success.